Shipping policy

1. Order Processing and Fulfillment

All products in our store are custom-designed by Stelesteegifts and printed, packed, and shipped by Printify, our third-party print-on-demand partner. Once an order is placed, it will be processed and sent to Printify for fulfillment. Processing times may vary, but most orders are prepared for shipping within 2–5 business days.

***🙏 ❤️🙏We are not responsible for lost, stolen packages, or delays caused by USPS. 🙏❤️🙏***

2. Shipping Times and Rates

Estimated shipping times depend on your location and the shipping method chosen at checkout. Standard shipping within the U.S. typically takes 3–7 business days, while international orders may take 10–20 business days. Shipping costs are calculated at checkout based on the order's destination and selected shipping speed.

United States: 

  • Economy: 4–8 business days

    • First item: $3.99
    • Additional item: $2.09

  • Standard: 2–5 business days

    • First item: $4.75
    • Additional item: $2.40

  • Express (limited availability): 2–3 business days

    • First item: $7.99
    • Additional item: $2.40

Additional 7–12 business days may be required for deliveries to Alaska, Hawaii, Puerto Rico, and U.S. territories.

Canada

  • Standard: 10–30 business days
    • First item: $9.39
    • Additional item: $4.39

Australia

  • Standard: 10–30 business days
    • First item: $12.49
    • Additional item: $4.99

Rest of the World

  • Standard: 10–30 business days
    • First item: $10.00
    • Additional item: $4.00

3. Tracking Information

As soon as your order is shipped, you will receive a tracking number via email, allowing you to monitor its progress. Please allow up to 48 hours for tracking information to update after the order has shipped.

4. Shipping Delays and Issues

While we strive to ensure timely delivery, delays may occur due to factors beyond our control, such as customs processing or unforeseen issues with our shipping partners. If your order is significantly delayed or has not arrived within the estimated time frame, please contact us at irenemanyishop@gmail.com so we can assist you.

5. Lost, Damaged, or Incorrect Orders

If you receive a damaged product or there is an issue with your order (e.g., incorrect item), please notify us within 30 days of receiving your package. For lost packages, we recommend waiting at least 10 days after the expected delivery date before contacting us. We will work with Printify to investigate and resolve any issues and, if applicable, offer a replacement or refund.

Printify is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, color, or simply changed their mind.

However, in case of a damaged product or a manufacturing error, Printify offers a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the “Submit issue” form and provide a clear photo showing the issue.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Please note that Printify will not be held responsible and will not offer reprints or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

6. International Shipping and Customs Fees

International orders may be subject to customs fees or import duties, which vary by country and are the buyer’s responsibility. Please check with your local customs office for any potential fees before placing an order.

7. Policy Updates

We reserve the right to modify this Shipping Policy at any time. Any changes will be posted on our website, and the "Last updated" date will reflect the latest version.

Contact Us

For any questions or concerns regarding shipping, please reach out to us at irenemanyishop@gmail.com